Refunds and Returns Policy
Effective Date: September 7, 2024
Thank you for shopping at Content Switch Pro. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.
1. Eligibility for Returns
1.1 Return Window: You have 30 days from the date of delivery to return your product for a refund or exchange. After 30 days, we are unable to offer a refund or exchange.
1.2 Condition of the Product: To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. All accessories, manuals, and documentation must be included.
1.3 Non-Returnable Items: The following items are non-returnable:
- Products that have been used, modified, or damaged by the customer.
- Products purchased on sale or with a discount.
- Gift cards and digital products.
2. Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team at [email protected] with your order number, reason for return, and any relevant details. We will provide you with instructions on how to proceed with the return.
2.2 Return Shipping: You are responsible for paying the shipping costs associated with returning the product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
2.3 Return Address: All returns should be sent to the following address:
Mostafa Butto
Haifa, Israel
Please ensure that the return package includes your order number and any other relevant information.
3. Refunds
3.1 Refund Approval: Once we receive and inspect your returned product, we will notify you via email regarding the approval or rejection of your refund. If your return is approved, a refund will be processed, and the original payment method will be credited within 10 business days.
3.2 Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as:
- Products that are not in their original condition, damaged, or missing parts for reasons not due to our error.
- Products returned more than 30 days after delivery.
3.3 Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Exchanges
4.1 Exchange Eligibility: If you wish to exchange a product, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.
4.2 Exchange Process: After receiving and inspecting the returned product, we will process the exchange and ship the replacement product to you. You may be responsible for additional shipping costs associated with the exchange.
5. Damaged or Defective Products
5.1 Reporting Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at [email protected] with your order number and a description of the issue. Please include photos of the damaged or defective product if possible.
5.2 Resolution: Upon review, we will provide instructions for returning the damaged or defective product and will offer a replacement or refund at no additional cost to you.
6. Cancellations
6.1 Order Cancellations: If you wish to cancel your order, please contact us as soon as possible at [email protected]. If your order has not yet been shipped, we will cancel it and issue a full refund. If your order has already been shipped, please refer to our returns process.
7. Contact Information
If you have any questions, concerns, or need assistance with a return, refund, or exchange, please contact our customer support team:
Mostafa Butto
Haifa, Israel
Email: [email protected]
We are here to help and ensure that your shopping experience with Content Switch Pro is satisfactory.
8. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed of any updates.
By making a purchase on Content Switch Pro, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.